Policies

Goal of the data protection policy

At Extraordinary Kurves, we understand that your personal data is private and important information. So we’ve written our Privacy Policy to make it clear, simple and easy to read. The policy explains how Extraordinary Kurves uses your personal data. This is not only to ensure compliance with the data protection policies but also to provide proof of compliance. Extraordinary Kurves fully cooperates and follows the legislation relating to GDPR. The company recognizes that any personal data obtained must be treated with respect and in a sensitive manner.

We Promise to you

Extraordinary Kurves is committed to protecting your privacy. We believe in using your personal information to make things simpler and better for you. We’ll always keep your personal information safe and will never sell it to third parties. We’ll be clear and open with you about why we collect your personal information and how we use it. Where you have choices or rights, we’ll explain them to you and respect your wishes. We’ve written this Privacy Policy to tell you how and why we use your personal information. We hope you’ll find it clear and simple but if you have any concerns or questions please feel free to contact Extraordinary Kurves.

Who's in control of your information?

You are. Throughout this Privacy Policy, ‘we’ or ‘Extraordinary Kurves’ means any of the companies within the Extraordinary Kurves, including subsidiaries, affiliates and Practitioners. We share your personal information among these companies in order to provide, and keep you informed about our products and services, to handle any complaints or queries, and to give you the best customer service we possibly can. However, we never lose sight of the fact that it is your personal information and we will only send you marketing material if you have agreed that we can do so.

How we process your personal data

Collecting information about you

Extraordinary Kurves collects personal information about you whenever you shop with us online or in salons, and when you use our services. Please see below for examples of the data we collect from you:

Extraordinary Kurves Name, address, contact details, purchases, devices

information, browsing behaviour, adverts you may click on (including those shown on other organisations’ websites)

Practitioners, Salons & Clinics Personal data about yourself, such as name, address, age, gender, contact details purchases, appointment information, general health for client consultations

Appointment booking Personal data about yourself, such as name, address, age, gender, contact details and medical information.

Social media When opted into marketing we obtain information posted publicly on social media sites and use it to help us understand how our different customers interact with us and what people think and feel about our brand. We do this in a way that doesn’t always identify individual customers e.g. we may look at which groups of customers are more likely to talk to us via social media or use social media to talk about Extraordinary Kurves products or our other website products.

Information provided by other people on your behalf If someone books an appointment on your behalf we’ll ask them for basic details about you, which may include health details such as whether you have a family history of diabetes or Chemotherapy Treatment. This is to ensure we book you in for the right type and length of appointment. We’ll check with you when you come to your appointment to make sure the information we’ve been given is accurate. If you’re booking an appointment or registering for a service for someone else, please make sure they’re happy for you to provide their personal information on their behalf and that they understand why the information is needed

Why we use your personal information

We use your personal information to provide our products and services. Some are essential for us to provide the services you use or to fulfil our legal obligations. Some help us run our business efficiently and effectively. Some enable us to provide you with more relevant and personalised offers and information for example to set up and run your account, process orders and transactions, respond to queries and comments and provide you with the best possible level of customer service. We may use it to contact you about orders you’ve placed or appointments you’ve booked or to send you reminders (eg. Upcoming appointments) We may also contact you in emergency situations, such as an urgent product recall or where we have a duty of care to notify you of information that relates to your health.

In all cases we must have a reason and a legal ground for processing your personal information. Some of the most common legal grounds we rely on are briefly explained below.

Details Examples

Consent You’ll be asked to confirm that you’re happy to provide your personal data and that you give permission to Extraordinary Kurves to process your personal data. All of the details such as why Extraordinary Kurves want your data, how it will be used and if your data will be shared, will be provided at the time of asking you for your consent. Where Extraordinary Kurves are relying on consent you will usually see a tick box. You have the right to withdraw your consent at any time if you no longer want to be part of the body beautiful processing activity Extraordinary Kurves may use consent where we’re asking you to confirm your marketing preferences to ensure we only contact you via the medium you have chosen i.e. text or email

Contractual Processing data for the purposes of a contract to which you are party to. There’s a range of legal and regulatory requirements we need to comply with, and some of these may affect the way we process personal data, or the length of time for which we are required to keep it. When you purchase a product in a Practitioners Salon or on Extraordinary Kurves you are entering into an agreement to purchase the products from us. We are required to obtain your personal information such as your name and delivery address to fulfil the order.

Legal Obligation Extraordinary Kurves will on occasion be under a legal obligation to obtain and disclose your personal data. Where possible we will notify you when processing your data due to a legal obligation, however this may not always be possible. In order to prevent and detect fraudulent or criminal activity we may share information with forces such as the Police. This is done in a safe and secure manner. You may not be notified of this.

Legitimate interest Extraordinary Kurves hold personal data for our own legitimate business interest. This relates to us managing our business to enable us to give you the best service/products and most secure experience. When we rely on this, we’ll carry out a legitimate interest assessment to ensure we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests don’t automatically override your interests - we won’t use your We may process your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure. We have an interest in making sure our marketing is relevant for you, we send you marketing that’s tailored to your interests. When you place an order on our website we carry out identity verification and anti-money laundering checks, validating the personal information you give against appropriate third-party databases. This involves sharing Personal Data for activities where our interests are overridden by the impact on you, unless we have your consent or are otherwise required or permitted to by law. your personal data with organisations , which verify those details and transactions and pick up on anything that may indicate illegal activity. This may in some cases involve the disclosure of information to a Credit Reference Agency, which will keep a record of that information and may pass it to the police.

Keeping our records up to date

Whichever Extraordinary Kurves services you use, wherever and however you interact with us, we want to give you the same level of service and make things simple and straightforward. We also have a legal obligation to keep the personal data we hold accurate and up to date. In order to meet this legal obligation, to ensure we can recognise you as a customer and provide consistent care with whichever service you’re using, we share and combine your personal data across our group companies to create a single master customer record for each customer, containing the latest details you have provided us.

Keeping our records up to date, can I opt out?

Yes, we do this because it makes things more efficient both for you and for Extraordinary Kurves . You can opt out but doing so will limit the services you’re able to use in the future with Extraordinary Kurves. (NB, when placing orders your personal details are kept on file for purposes of invoice processing, delivery tracking and to be able to contact you should we need to)

How long do we keep your personal information?

We hold your personal information for as long as we have a legal or business reason to do so, which generally means as long as you remain a customer or as required to meet our legal obligations, resolve disputes or enforce our agreements. We’ll always store your data securely and won’t use it for any other purpose.

Sharing your data

We may share your personal information with a practitioner that is local to you to ensure that we meet your expectations when enquiring about a treatment with your consent.

We may need to discuss with your Doctor / Local medical services that we have provided a treatment service that you haven’t responded well too. This is to seek medical assistance.

We will always ask you if you want to receive offers and information from us and via what channels you are happy to receive them. To make it easy for you, when you register with us at Extraordinary Kurves, you will be asked to subscribe to our mailing contact list through email.

If you have opted into to receive email and digital communications, you will receive traditional emails but may also receive marketing online and via social media platforms.

Marketing, can I opt out?

Yes, you can by contacting our customer service team or by accessing your personal account preferences.

Online services

Securing your payment details online

Extraordinary Kurves has been issued with a Secure digital Certificate by the online Certification Authority. This confirms that Extraordinary Kurves is a legitimate website that provides an encrypted communication channel to protect the information you pass to Extraordinary Kurves when making a purchase.

All credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on the Extraordinary Kurves website

Securing your personal details online

To ensure we keep your personal data secure, we may ask you to complete an additional security verification check when you access your Liquid Lipo Ltd personal information or communications preferences in your online account. If you do not pass this check, the data that you can view and amend may be limited but rest assured it will not impact your ability to manage any orders you have placed.

Cookies we use

What are cookies?

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers. From time to time we may make changes to this list as we add or remove features from our website.

What types of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account.

Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognise your username and remember how you customised the site during future visits.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

How to delete cookies?

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

Contacting us

If you have any questions about this policy or our use of cookies, please contact us.

Comments policy

We understand that everyone has their right of ‘Freedom of Speech’ however with that being said if a comment is made on any platform we may use that is deemed distasteful or offensive we reserve the right to delete those comments.

Examples of inappropriate use of comments:

· Disrespectful or obscene language or content

· Content that promotes fosters or perpetrates discrimination on the basis of Race, Creed, Colour, Age, Religion, Gender, Mental or Physical Disability, National origin or Sexual orientation.

· Solicitations of commerce

· Breaches on Copyright or trademarks

· Breach of confidential or non-public information

Please note that the comments that are expressed on the platforms we use do not reflect opinions and positions of Extraordinary Kurves and its employees.

If you have any concerns relating to a particular comment, please contact our customer care team at www.extaordinarykurves.info

Returns & Refunds Policy

We hope that you enjoy using and love our Products, but if you would like to return any of the items you’ve purchased we will happily offer a refund. This is on the basis that the products are returned new, unopened and in a resalable condition. The refund window is a 14 days in the USA and 28 days anywhere outside the USA, any requests for a refund must be presented with an invoice or receipt.

This excludes the following:

· Items personalised for you, such as branded marketing items

· Sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

· Corrective Bandages

Returned items must be unused and in their original packaging (Unless Damaged).

Return by post

You can also easily return all or part of your order by post for free, just follow these instructions:

· Print your Free returns label by visiting your Order History in "My Account" when logged in

· Please detail the product, quantity returning and the reasons why as detailed in the return section.

· Detach the Return Summary and the Freepost Returns Label from the Parcel Summary.

· Place the Return Summary along with the items you are returning inside the parcel.

· Attach the Freepost Returns Label to the outside of the parcel by removing the adhesive backing.

· Take the parcel to your local Post Office.

When you use our Freepost Returns Label, postage is free from USA for parcels under 5kg in weight and 61cm x 46cm x 46cm in size. Any parcels that exceed the weight and size will be charged at standard charges.

Make sure that you get a proof of postage receipt from the post office.

We will send you an e-mail to notify you when the refund has been processed. Please allow up to 5 working days from receipt of this email for this credit to appear on your account.

Refund for Customers outside the USA

If you want to return any of your order, please contact our Customer Team, Our team will then send you a Returns form to complete and give you instructions on how to return any products and where to send them to.

All items returned must be unused and in their original packaging.

Shipping Policy

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

Items ship via USPS Flat rate shipping priority mail, additional shipping fees may apply. Email required for tracking information.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

In some rare cases where we have had a high volume of orders some liquid lipo items may need to be ordered from the UK where the product is manufactured, in such cases you will be contacted as you may need to allow an additional 7 days for delivery,

Delivery delays can occasionally occur which are outside of our control and are due to issues with the postal service.

Customs, Duties and Taxes

Extraordinary Kurves is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.